Privacy Policy

Introduction

dogtagyxrj Ltd (registration number HE917356) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and banking services.

As a cooperative bank licensed in Cyprus and operating across the European Union, we comply with the General Data Protection Regulation (GDPR) and all applicable data protection laws.

Data Controller Information

dogtagyxrj Ltd acts as the data controller for the personal information we collect. Our details are:

• Company Name: dogtagyxrj Ltd
• Registration Number: HE917356
• Address: Themistokli Dervi Street 146, 1007 Nicosia, Cyprus
• Email: [email protected]
• Phone: +357 22745150

Data We Collect

The data we collect includes personal information that you provide to us directly and information that we collect automatically when you use our services. We collect the following types of personal data:

Information You Provide

• Personal identification information (name, address, date of birth, nationality)
• Contact information (email address, phone number, postal address)
• Financial information (income, employment details, banking history)
• Identity verification documents (passport, driving licence, utility bills)
• Transaction and account information
• Communication records (emails, phone calls, meeting notes)

Information We Collect Automatically

• Website usage data (IP address, browser type, pages visited)
• Device information (device type, operating system, unique identifiers)
• Location information (where permitted)
• Cookies and similar tracking technologies

How We Use Your Information

We use of your data is based on various legal grounds under GDPR, including contract performance, legal obligations, legitimate interests, and consent. We use your personal information for the following purposes:

• Providing banking and financial services to you
• Processing transactions and managing your accounts
• Conducting identity verification and anti-money laundering checks
• Complying with legal and regulatory requirements
• Communicating with you about your accounts and services
• Improving our website and services
• Marketing our services (where you have consented)
• Preventing fraud and ensuring security
• Conducting risk assessments and credit checks

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing

We may share your personal information with:

• Regulatory authorities and government agencies as required by law
• Third-party service providers who assist us in delivering our services
• Credit reference agencies and fraud prevention agencies
• Legal advisers and auditors
• Other financial institutions for transaction processing
• Law enforcement agencies where required for investigation purposes

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory requirements. Our data retention periods vary depending on the type of information:

• Account information: Retained for the duration of the banking relationship plus 7 years after closure
• Transaction records: Retained for 7 years from the date of the transaction
• Identity verification documents: Retained for 7 years after account closure
• Marketing communications: Retained until you withdraw consent
• Website analytics data: Retained for 26 months

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal information:

• Right of access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete information
• Right to erasure: Request deletion of your personal information in certain circumstances
• Right to restrict processing: Request limitation of how we use your information
• Right to data portability: Request transfer of your information to another organisation
• Right to object: Object to certain types of processing, including direct marketing
• Right to withdraw consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

International Data Transfers

As a Cyprus-based institution operating across the EU, we primarily process your data within the European Economic Area. Where we transfer data outside the EEA, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the relevant data protection authority. In Cyprus, this is the Commissioner for Personal Data Protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.